Dasar Privasi

The information collected depends on how you use TopUpKing and which services you access.

• Account information such as your name, email address and account credentials.
• Contact information submitted during support, payment or account-related activities.
• Order information including products, quantities, prices and order status.
• Destination details required to fulfil digital products, such as User IDs, account IDs, server details, zone IDs, phone numbers or email addresses.
• Wallet, payment and transaction records.
• Support ticket messages and information you choose to provide to customer support.
• Technical information such as IP addresses, browser information, timestamps and security logs.

TopUpKing uses customer information to operate and protect the platform and to provide the services requested by customers.

• Creating and managing customer accounts.
• Processing orders and delivering digital products.
• Verifying payments and maintaining wallet balances.
• Managing rewards, coupons, points and account benefits.
• Responding to support requests and resolving disputes.
• Detecting suspicious activity, fraud, unauthorised access and platform abuse.
• Maintaining service reliability and improving the customer experience.

TopUpKing may process or store payment-related information required to identify transactions, confirm payment status and maintain Wallet records.

Payment providers may independently collect information required to process a transaction according to their own policies and legal obligations.

TopUpKing does not need to store your online banking password or card authentication credentials in order to operate normal checkout flows.

Certain customer-supplied destination details may be transmitted to connected fulfilment systems where required to process a digital order.

Only information reasonably required for the relevant transaction should be transmitted for fulfilment.

Supplier identities, commercial arrangements, API credentials and confidential technical information are not displayed publicly.

When you contact TopUpKing through support tickets, email or live chat, the information you provide may be retained so that we can respond, investigate account or order issues and maintain a history of the support interaction.

Live chat functionality is provided through an external chat service. That service may process technical information required to operate the chat widget and conversation.

When you enter a Player ID for a supported game, it may be sent to an account-check service so we can show the account nickname before you pay. Only the details needed for the check are sent.

If you connect Telegram, we store your Telegram chat ID so we can send payment, PIN and delivery updates. Gift codes are never sent through Telegram.

You can turn notifications off or disconnect at any time from your account, or by sending /stop to the bot.

When you chat with the TopUpKing assistant, your messages and its replies are stored so we can improve answers and help with support. Messages are sent to our AI provider to generate replies.

The assistant can only read limited information about your own account, such as your orders and balance, and cannot place orders or move money. Please do not share passwords, PINs or gift codes in the chat.

TopUpKing may use cookies, browser storage and similar technologies where required for authentication, security, preferences and storefront functionality.

• Maintaining authenticated sessions.
• Protecting forms and account actions.
• Remembering certain customer-facing interface preferences.
• Managing whether particular notices or pop-ups have already been dismissed.
• Supporting third-party services such as live chat where enabled.

TopUpKing uses reasonable technical and organisational measures to protect customer information and platform accounts.

• Passwords are handled using secure hashing mechanisms rather than being stored as plain text.
• Sensitive API credentials are kept on the server and are not intentionally exposed in customer-facing pages.
• Security logs may be retained to investigate suspicious activity and protect the platform.

No internet-based service can guarantee absolute security, but reasonable steps are taken to reduce foreseeable risks.

Information may be retained for as long as reasonably necessary for account administration, transaction records, fraud prevention, customer support, dispute resolution, operational requirements and applicable legal obligations.

Different categories of information may have different retention periods depending on their purpose.

TopUpKing does not sell customer personal information as part of operating the storefront.

Information may be shared with service providers where reasonably necessary to deliver a requested service, process payments, fulfil an order, provide customer support, maintain infrastructure or protect the platform.

Information may also be disclosed where required by applicable law or a valid legal process.

Where applicable, customers may contact TopUpKing to ask questions about information associated with their account or to request reasonable corrections to inaccurate account information.

Certain transaction, payment, fraud-prevention or legal records may need to be retained even if an account is no longer actively used.

TopUpKing may link to or integrate with third-party services. Those third parties may operate under their own privacy policies and terms.

TopUpKing is not responsible for the privacy practices of websites or services that it does not control.

This Privacy Policy may be updated when platform functionality, operational practices or applicable requirements change.

The latest version published on this page applies from the stated last-updated date.

Questions about this Privacy Policy or the handling of customer information can be submitted through the Contact Us page.

Email: ehmatwan@gmail.com